Service Desk Practitioners Forum
cancel

Service Pages :Failed reading response from the server.

SOLVED
Go to solution
Highlighted
Alexey Dukov
Outstanding Contributor.

Service Pages :Failed reading response from the server.

Hi all!
I have a problem with other Publication Service Pages. I will install Service pages on server ip 172.*.*.* (Aplication server ip 172.*.*.*). When I install Serviec Pages on server with ip 10.*.*.* . When i'll try to connect to Service Pages I receive Error :
"Failed reading response from the server."
tryed to reinstall service, reupgrade Service Pages (Service Pack)
System: HP OV Service Desk 4.5 SP18, OS Windows 2003 SP 1.
Telnet to server with ip 172.*.*.* on port 30999 works good.
Any ideas ?


Best Regards,
Alexey.
4 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages :Failed reading response from the server.

Hi,

is this some kind of a subnet issue. You say you can access Service Pages on the 172.x.x.x address but not when it is on the 10.x.x.x address.

1) When installed on the 10.x.x.x address can you use SP on te server that is it installed on )to be sure it is working)

2) Can you ping the 10.x.x.x server from the client machine that you are access ing SP from. If you cannot ping with success you probably have a routing/subnet or DNS issue to that server.
Alexey Dukov
Outstanding Contributor.

Re: Service Pages :Failed reading response from the server.

Hi! Ill not correct write about my problem.
I will install App Server on ip 172.*.*.*
Then i install Service Pages on ip 10.*.*.*
when I try conect from Service Pages? i receive error:"Failed reading response from the server."
From subnet 172.*.*.* ping worked.
From server with ip 10.*.*.* ping, and telnet to server with ip 172.*.*.*on port 30999 wokrked to.
I can understand where is error, and how I can diagnosis this problem.


Best regards,
Alexey.
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: Service Pages :Failed reading response from the server.

Hi Alexey,

gotcha. Have a look here. The 2 main settings are mentioned in this tread

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1110427

Be sure you can also contact the HTTP port also.
Alexey Dukov
Outstanding Contributor.

Re: Service Pages :Failed reading response from the server.

Thanks Mark.
Problem is solved by
1) reconfigurate server with ip 10.*.*.* to server 172.*.*.*
2) Reinstall Service Pages
3) Backed server to 10.*.*.*

Best regards,
Alexey