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Service Pages Error - Apache Tomcat Int Server Error !

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Thiwanka
Super Contributor.

Service Pages Error - Apache Tomcat Int Server Error !

Dear All,

I am getting the folloing error :
"Apache Tomcat/4.0.3 - HTTP Status 500 - Internal Server Error"

I have attached a Screen Shot of this error.
I have installed SD 4.5 on Win2k + SP4,
Java 2 Runtime Env Std Edition - v1.3.1_03.

Q1 - How to check the patch level of SD ... ?
Q2 - How to resolve this Service page error .. ?

Pls advice ..

Thanks,

Thiwanka.


IT is Great !
6 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages Error - Apache Tomcat Int Server Error !

Hi,

run the following to get the version of SD or launch the client and look at the image

C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\client\bin>sd_version
.bat
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages Error - Apache Tomcat Int Server Error !

Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages Error - Apache Tomcat Int Server Error !

Thiwanka
Super Contributor.

Re: Service Pages Error - Apache Tomcat Int Server Error !

Dear Mark O'Loughlin,

None of the URL's are accessesable.
It gives the folloing error ....
"Unable to access the page you requested"

Pls Help ... !

Thiwanka.
IT is Great !
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages Error - Apache Tomcat Int Server Error !

Hi,

attached. I di dhave trouble myself accessing the site for a while.
Thiwanka
Super Contributor.

Re: Service Pages Error - Apache Tomcat Int Server Error !

Thanks Mark, for sorting this issue.

I installed the newest JSDK _18. Problem was sloved !
IT is Great !