Hi I have a new interesting question. When I want to create new service call across service pages I can give Configuration Item. But in our environment the search code about CI is something like serial number (can't associate to realy CI). How can I add addition field for example name? Or when I submit my service call then have to modify my registration and in that case I can open Config Item field. How can -in that new window- add some field. I attach screenshots. Thanks in advance
What we can do is edit the JSP page and get the input from the user as the CI name and then compare it with the CI name and attach the appropriate CI in the Service call. I don't have SP here otherwise i would be able to help you in detail.
The CI is a class and get the object of this from SDClientBEan and then compare with the user input.