Service Desk Practitioners Forum
cancel

Service Pages - Accessing Calls by caller organization

SOLVED
Go to solution
Highlighted
James Mohr
Acclaimed Contributor.

Service Pages - Accessing Calls by caller organization

OVSD 4.5/SP19

I am trying to find a way to restrict access to calls by caller organization. I see that you can restrict access by the assigned organization, but I do not see a way to do it by the caller's organization. We support several organizations where there are multiple people who open calls and it would be nice if they could see all call from their organization. Any help would be appreaciated.

regards,

jimmo
www.linux-tutorial.info
3 REPLIES
The Pike
Acclaimed Contributor.
Solution

Re: Service Pages - Accessing Calls by caller organization

I would create a Folder for each Organization and use Folder entitlement.
James Mohr
Acclaimed Contributor.

Re: Service Pages - Accessing Calls by caller organization

I was afraid you were going to mention something like that. ;-)

That's one of the areas where we have not done anything. However, I am very grateful for the tip.

regards,

jimmo
www.linux-tutorial.info
Gurevich
Super Contributor.

Re: Service Pages - Accessing Calls by caller organization

Yes, try folders. If you use Service Pages, you`ll need to fix ViewServiceCall.jsp (set condition by organization, not by person)