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Service Pages 4.5 Login Issues

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Sailesh_D
Regular Collector

Service Pages 4.5 Login Issues

Hi,
Can someone help me in solving the below issue?

Frequently, the Service pages users were unable to login to SP. The user name and the password would be correct. But it will throw an error message saying "Login Failed".
At that moment, if we restart the tomcat services and try to login with the same username and password, it will take in.
This is happening frequently atleast twice in a day. We end up restarting the tomcat services frequently which is not supposed to be. Kindly help in solving this issue.
The service pack used is SP21
6 REPLIES
Mike Bush
Honored Contributor

Re: Service Pages 4.5 Login Issues

You'll need to study the Tomcat logs - but from what you have said so far I have a one word response - MEMORY
Sailesh_D
Regular Collector

Re: Service Pages 4.5 Login Issues

Hi Mike,
Thanks for the reply...
I have already increased the Java Heap Size. However the issue is happening again.
The Pike
Honored Contributor

Re: Service Pages 4.5 Login Issues

Sounds like memory to me too.
Single service pages server? More users, requests than the service pages server can handle, maybe?

The Pike
Sailesh_D
Regular Collector

Re: Service Pages 4.5 Login Issues

Hi,

Can someone help me regarding this issue.
i have increased the heapsize of Java and also the Server is having 2 GB of Physical memory however only 40% of it is used at any given point in time.

The users often getting the same error message(Login Failed)even when they key in the correct login credentials.

Please assist.

Thanks,
Sailesh
The Pike
Honored Contributor

Re: Service Pages 4.5 Login Issues

Did you study the tomcat logs as Mike suggested?
Sailesh_D
Regular Collector

Re: Service Pages 4.5 Login Issues

Hi,

I checked the logs, however i could not find any error.

Pls help.

Thanks
Sailesh
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