We are currently modifying the Service Page to hide the 'To Person' field and updating ID to read as Service Call ID. We are making these modifications in ViewEditServiceCall.jsp. We rename the old file to old and put this file back in. We are able to log into Service Page but when we click on the Service Calls (restricted list) we get the HTTP Status 500 - Internal Server Error. We have just started recently using OVSD and any assistance is greatly appreciated. Thx....
It sounds as if Tomcat has failed to recompile your edited JSP, if you look closely at the error message it should tell you what it doesn't like. Unfortunately the line numbers refer to an expanded JAVA file in the WORK folder NOT your JSP source. If you'd like to post the JSP as an attachent to this thread (it shouldn't be too large) I'll take a look.
oh, and when you restore an old version of a .jsp file, you have to remove the corresponding files from work\localhost\sd-sp45. Otherwise tomcat will not recompile the old file, and you'll be using a cached version.
the default code in ViewEditServiceCall.jsp uses getLabelID(). Sue replaced that with getLableServiceCallID() which does not exists. So in case she wants to use method (a) (modifying localized text), she needs to revert to getLabelID().
Thank you for the quick response. Unfortunately, I tried the localized text but then found that Service Call ID was also showing on Change, Incident, etc.....We have selected option B. I will let you know if it works (we are currently making some other adjustments so I may not respond back right away).
We have tested the ViewEditServiceCall.jsp and we now are able to click on the Service Calls (restricted list) and all the Open Service Calls display. However, when we click on an individual Service Call now we receive the HTTP Status 500 - Internal Server Error. Since we are still learning this tool did we forget any other jsp files that need to be updated. I have attached the HTTP Status 500 error. Your help is greatly appreciated!!!