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Service Level doesnt show correctly in SLA view

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amykoh
Senior Member

Service Level doesnt show correctly in SLA view

Hi all,

My Service Level column in SLA view doesnt show correctly. If I open the record, the information displys the correct one. It only doesnt show correctly on the view.

Its a known error http://openview.hp.com/ecare/getsupportdoc?docid=ITSM007341
and Ive tried their method but to no avail.

It is supposed to be solved in SP14. But I AM on SP14 and this bug still appears. Are there any other ways to solve this?..

Thanks
Amy
6 REPLIES
Vasily Kamenev
Honored Contributor

Re: Service Level doesnt show correctly in SLA view

HI
I had the same error, when use 13, now using 18, problem gone.

Vassili
amykoh
Senior Member

Re: Service Level doesnt show correctly in SLA view

Hi,

Besides upgrading to SP18, are there any other ways to solve this?

Amy
Vasily Kamenev
Honored Contributor

Re: Service Level doesnt show correctly in SLA view

Hi
I had not any way, half of hour a night work and all correct :). the big job was rebuild ftp server, for users set use Remoute Update by new SP.

Vassili
Ruth Porter
Honored Contributor
Solution

Re: Service Level doesnt show correctly in SLA view

Hi Amy,

If you amend the format of that field (right mouse on heading and select format field) and than alter to use icon I think it then gets it right.

Try this and see if it helps

Ruth
http://www.teamultra.net
amykoh
Senior Member

Re: Service Level doesnt show correctly in SLA view

Hi Ruth,

Beautiful!!..That worked!...Thanks...

Amy
Gyula Matics_1
Honored Contributor

Re: Service Level doesnt show correctly in SLA view

There is a tool in SP14 that can correct the SL weights. (The root cause of that problem is that SL-s weight should be unique, but it is not)

The tool is in the doc/itsm007341 directory of sp14 and newer.
//Add this to "OnDomLoad" event