Service Desk Practitioners Forum
cancel

Service Herarchy VS Herarchy Filter

Highlighted
juan.caceres
Honored Contributor.

Service Herarchy VS Herarchy Filter

What's the difference between the Herarchy Filter and the Service Herarchy. If in both i can define a herarchy.

It means i should use just one of them, use Service Herarchy OR Herarchy Filter not together?

Thanks
Ready to help!