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Service Desk software cost

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aks3183
Regular Collector

Service Desk software cost

Can anyone tell me the cost of the Service Desk 4.5 package and the related licensing information?
3 REPLIES
Robert S. Falko
Honored Contributor

Re: Service Desk software cost

Akash,

You will want to negotiate a final price which, depending on the number of licenses and the size of the relationship between your organization and H-P, may be very significant. I suppose that everyone pays a somewhat different price, owing to this.

That being said, you should be aware that the product is licensed according to the number of different databases used, the various modules you want to use, and the number of users, divided between concurrent users and named users. Named users, which have guaranteed access to the tool, costs significantly less than concurrent users.

-Josh
aks3183
Regular Collector

Re: Service Desk software cost

Thanks Josiah,

Supposing there is 1 named user and 10 concurrent user. We also need to buy all the modules then what can be an approximate cost?
Mark O'Loughlin
Honored Contributor

Re: Service Desk software cost

Hi,

As Josh said it would be best to contact your local HP sales rep and begin the negotiations with them. You may get a better price if you buy consulting time? You might not but you need to speak to HP to get an idea of what it will cost in the end.
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