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Service Desk licences

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BUPA IS
Respected Contributor.

Service Desk licences

I need to produce stats on the licence usage in Service Desk 4.5 SP26, anybody any ideas please.
Thanks
Christine
Help is out there always!!!!!
2 REPLIES
Sam decosta
Outstanding Contributor.

Re: Service Desk licences

Hi,

You can write a script which should fetch details from database table rep
_sessions and store it in excel sheet.

schedule this in every 10/15 minutes.

After 2-3 days analysis you can get the clear piccture about Licence usage.

Thanks,
Avinash
BUPA IS
Respected Contributor.

Re: Service Desk licences

Thanks I will ask our DBA's to see if this can be done.
Help is out there always!!!!!