Hi there , Is there anybody who know , how to integrate the Service Desk with fax .
My scenario , is : In a Service Provider environment , when the Internet is down . I will not be able to send emails to customer and to my engineers about the downtime . So the next alternatives will be to fax . I want to esclate by sending fax to my customers to tell them , the Internet is down . Is it possible via Service Desk .
You can interface OVSD with a product like TelAlert, which will then be able to send a fax. Any software that can send faxes and can run called via a command line interface can be accessed via a DB rule in OVSD.
Hi thanks , Is Telalert , able to send out faxes , I thought sms and email only . Can it send it to a group of customers . Because we have around 150 customers . Can telalert able to send fax to that amount of people and do you need a fax server ...
I am afraid I am not a TelAlert guru. However, I would be very surprised if any software that knows how to send a telephone message would not know how to send a fax. I suspect that the TAPI interface would be identical.
Any TelAlert is just one tool among many that could potentially do this job.