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Service Desk Tech's in field - measurement of time

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Frank Pate1
Super Collector

Service Desk Tech's in field - measurement of time

Good Morning,
Currently running HP OV SD 4.5 SP15. Has anyone know of a HP OV SD 4.5 "best practice" of how to measure what a tech in the field has done for a day's work? I am trying to measure and setup how to do this and how to create a report for this in regards to service calls only. Any help would be appreciated. Thank you.
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