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Service Desk Secondary Server Services Problem

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Ashish Shivade
Occasional Advisor

Service Desk Secondary Server Services Problem

Hi,

WE have following Setup Details...

Service Desk Primary Server - Version 5.0 with SP1
Service Desk Secondary Server - Version 5.0 with SP!
OS - Windows 2003 Standard Edition with SP1
Database - SQL 2000 with SP1 running on Windows 2003 Standard Edition with SP1

Poblem...

I have installed Secondary server on new system. Installation went smooth without any errors. Only at the time of starting the services it took log time and finally it could not able to start the services.

If you run "ovc -status", output says OvObs service is aborted and SLM related services are stopped. Even if you try restring the services, OvObs is in aborted state.

I have used ITP port as 30997 as 30999 port is already is in use by Primary Server.

Any help to resolve this problem is appriciated.

Ashish
1 REPLY
JaS_4
Honored Contributor

Re: Service Desk Secondary Server Services Problem

Hi Ashish,

See http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN021537 about settings up certificates to handle load balancing in SD 5.0.
Sympthoms are when one server starts up, the processes on the other servers doesn't work on startup.
//Add this to "OnDomLoad" event