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Service Desk SP 14 in vista.

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Service Desk SP 14 in vista.

Hi Everyone.

Can any of you tell me if THe service desk Client in SP 14 works in windows vista? I know the support matrix said its only supported since Sp 23, but i was wondering if any of you guys have make it work for SP 14

Thanks for your help.
Best Regards,

Federico Chaves
4 REPLIES
Jay Mistry
Frequent Visitor

Re: Service Desk SP 14 in vista.

Well ive checked the HP supported platforms list and like you say it states that support starts as of SP23
http://support.openview.hp.com/selfsolve/document/KM112648?searchIdentifier=-59a981bd%3a116ff2b3488%3a-226f&resultType=document&documentURL=KM112648&resultsURL=%2fselfsolve%2fsearch&allowReturn=true

You may want to try and install the SD client on a vista o/s and test it, although if you encounter any issues you may not be supported.
more than likely the reason why Vista is supported at SP23 or above is due to Java versions.

Jay
Kurt Depré
Occasional Contributor

Re: Service Desk SP 14 in vista.

Hi,

I have tried it on vista and nothing but troubles on SP14....it installs but the Java engine always crashes on my machine...

William_157
Senior Member
Mihai Tita
Occasional Visitor
Solution

Re: Service Desk SP 14 in vista.

Hi,

Yes, it's works properly. I tested both SP 14 and SP 15.
- Install MS JVM from CD kit
- Install HPOVSD Client
- Register msado15.dll in the following way:
At a command prompt:

regsvr32 "C:\Program Files\Common Files\System\ado\msado15.dll"

Regards,
Mihai
//Add this to "OnDomLoad" event