Service Desk & Peregrine Service Centre Integration
I wanted to know if HPSD 4.5 & Peregrine Service Centre 6.1 can be integrated. What we are looking at is to update the Ticket status in both the products. A trouble Ticket is being generated in HPSD, which in turn is creating a TT in Service centre, when the Service Centre TT is closed the ticket status should be updated in HPSD as well.
Re: Service Desk & Peregrine Service Centre Integration
Thank you all for your prompt responses. Jas I am aware about the Connect-It integration Pack that's avilable. What I wanted to know was that if this could help me in updating the ticket status in both the products.
Would be very obliged if I could get the steps involved as we have very less time in our hands for this integration to be completed.