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Service Desk Integration Possibility

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andy_brao
Regular Collector

Service Desk Integration Possibility

Hi Experts,

Can anybody tell me ,Is it possible to Integrate Openview Service Desk with AdventNet OpManager.Is there any SPI Available for the same?
Any help is Appriciated !

thanks in Advance.
Andy.
4 REPLIES
Naveen kesari_1
Collector

Re: Service Desk Integration Possibility

Hi Andy Brao,

it is not possible because HP OVSD only Integrate to Only HP tools and if you want Integrate AdventNet OpManager to service Desk then you can Integrate to AdventNet Service Desk (Enterprise Edition Achieving ITIL Solutions)

Thanks,
Naveen Kumar
Be Positive
Mark O'Loughlin
Honored Contributor

Re: Service Desk Integration Possibility

Hi,

"HP OVSD only Integrate to Only HP tools". Thats not 100% true as there are tools to allow Openview SD work with other applications that are not by HP.

SD_event is one option to allow other tools that can run a command line string to create records e.g. Telalert or Alarmpoint for paging.
Naveen kesari_1
Collector

Re: Service Desk Integration Possibility

Hi Mark,
Ok, I aggry with you, but there is no option Integrate Openview Service Desk with AdventNet OpManager.



Thanks,
Naveen Kumar
Be Positive
Mark O'Loughlin
Honored Contributor

Re: Service Desk Integration Possibility

Hi,

My final thoughts.

There is no out of the box connector that I know for easy integration of the two products but using sd_event and the agent should achieve some form of integration if AdventNet OpManager can pass command line strings.

//Add this to "OnDomLoad" event