First I installed it with (unsupported SQL Server 2005 express edition) --> doesn't work. Second I tried to install it with MSDE 2000A. Also doesn't work. I am basically getting two errors, if I try to create a new database user, I get error connecting to database. If I try to use an already created user, I get the error user does not exist.
I did create an empty database "helpdesk" and then created a user "sduser" and gave the user the db_owner permission on that database. can anybody give me specific installation instructions? the HP install guide is very basic doesn't give any information about the SQL database.
Well, I will try to find the Service desk 4.5 CD. however i would like to install this one because i already have it. I spent more than 2 days changing and modifying my sql to be able to know what is the problem but nothing :-S.
I am now going to try it with SQL Server 2000, but still someone can give me the installation instructions?
So i installed SQL server 2000. but I am still have the same bloody errors. I am doing something wrong somewhere but I don't know what?
the errors are: - If i choose to create a new database user I get the error: DBA Login Failed with some java stuff. - If i choose to use existing database user I get the error "user ... does not exist". I have tried the 'sa' user, the 'sduser', the local administrator account. Nothing !! I am getting out of my mind.
Hello, First you installed it on unsupported SQL Server 2005 - shouldn't work. Seccond - you installed it on MSDE 2000A - still shouldn't work. And last - if you install on sql server 2000 without sp4 - it still is unsupported and shouldn't work
Any body can tell me what are the steps for a service desk installation, specially in terms of SQL preparation. what should I do in SQL. I am using SQL 2005 with service desk 5.1. however i can use SQL 2000 with service desk 4.5. I tried everything but it doesn't seem to work.
1. On DB server check that it accepts sql authentication 2. Create database and user, which has full rights. 3. Copy SD5.1 sp2 installation files localy 4. disable the Use Temporary Folders checkbox in the Terminal Services Configuration screen. To access this screen, select: Start â Settings â Control Panel â Administrative Tools â Terminal Services. 5. Start primary server installation/custom 6. Uncheck "install demo data" - we had problems before with that 7. Just install everything - it should work fine now..
Just installation guid. Can you give more details about environment: 1. Are db and SD on the same server 2. which operating system it runs on 3. which SD service pack you use (you just stated 5.1) 4. exact error text
As i understood you just cant connect to db so it means its simple problem, which should be related to supported environments or creation of connection to db