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Service Desk Installation

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Shawarby
Occasional Contributor

Service Desk Installation

I got an error during the installation of the service desk version 5.x in windows 2003 Server SP1 with SQL2000 SP3a

i attached the error message in the installation log.

Please help me ASAP
13 REPLIES
Eng.NM
Member

Re: Service Desk Installation

hello

you need to install JRE V 1.4.2_8 from sun.com on the management server before installing SD, I think this is a Java related problem.

hope this could help.
thanks
Sandeshp_1
Member

Re: Service Desk Installation

Hi,

Can you please explain, When u received this error message, At the time of installation, ( For which package, it gives the error???)

Please find attachment.

can you set the setting mention in attachment and try. Post the output.

Shawarby
Occasional Contributor

Re: Service Desk Installation

i installed Java Runtime Environment 6.0 and nothing happen the same error occur
Shawarby
Occasional Contributor

Re: Service Desk Installation

the error in the Hp Service Desk client and server.

i attached the error from the HP installation wizard and the terminal services configurations
Shawarby
Occasional Contributor

Re: Service Desk Installation

here is the terminal servixces configuration
Sandeshp_1
Member

Re: Service Desk Installation

Hi,
You are trying to install over TS ??

Try to install from current location.
Shawarby
Occasional Contributor

Re: Service Desk Installation

i try to install it from the local machine but it nothing happen same error
Sandeshp_1
Member

Re: Service Desk Installation

One more thing...

The TS setting what u post is different from the setting, what i attach.
Can you set the TS setting according to attach screen shot ?? And lets have a look.
Shawarby
Occasional Contributor

Re: Service Desk Installation

i adjust the configuration as the one in the word file that you send me but the Lisence server discovery mode and the session directory are not in the list so if i need them for the installation please tell me what to do to make them appeare.
Sandeshp_1
Member

Re: Service Desk Installation

Hi,

Install the server with the current setting what u post in last message.
also what is the full error for Native service ?/

Post the screen shot in JPG format. It will easy to download.


Shawarby
Occasional Contributor

Re: Service Desk Installation

the error message from the setup wizard is attached in jpg format and i didn't get what u say in the last message that i have to install the server as mentioned. so please explain to me what u want me to do


Thanks
Sandeshp_1
Member

Re: Service Desk Installation

Hi,
In attachment, I am not able to find the full error message. Post the full error.

Try to install the server with the new setting what u changed according to last attachment and post the output.
JaS_4
Honored Contributor

Re: Service Desk Installation

Run your services.msc and check if you have the Windows Installer services in a started state. If not running, start it and try again.
//Add this to "OnDomLoad" event