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Service Desk Inbound e-mail problem

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Metin INAN_1
Super Contributor.

Service Desk Inbound e-mail problem

Hi,

We have servicedesk 4.5 SP19 on win2k3 & Oracle 10g.We try to use inbound e-mail feature.First we changed smtp port (25 did not work) to 26.Then we get the following error on log file :

"Fri, 29/06/2007 10:48:29 Started.
Fri, 29/06/2007 10:48:55 The socket timeout is set to 1000 milliseconds.
Fri, 29/06/2007 10:49:00 SMTPERRORjava.lang.NullPointerException
at com.hp.ifc.net.smtp.AppSmtpRequestHandler.process(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpConnection.processRequest(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpThread.run(Unknown Source)"

Any ideas ?
1 REPLY
Raman Shcharbak
Honored Contributor.

Re: Service Desk Inbound e-mail problem

Check that the port is not used by another process (netstat command), Check, that win firewall allows to listen on this port (or add exception manually). When do you get this error? On server start or on recieving e-mail?