Service Desk Inbound e-mail. New call works, but cannot update existing call
We are in the process of setting up inbound e-mails in Service Desk. We can create a new Service Call successfully, but when we attempt to update an existing call we get the following error in the log files:
The user receives an e-mail stating that the given ID was not found. One other item in the log files that looks suspicious is the following entry:
Tue, 17/04/2007 12:59:32 Running in single server mode. Tue, 17/04/2007 13:01:32 Cannot find local server in serverlist. Adding local server to serverlist. Tue, 17/04/2007 13:01:32 Running in single server mode.
The above error appears quite a lot in the log files recently. Could this be an issue with the server set-up in the Server Settings Editor? We copied the data over to this test environment (test db, exchange server and app server) from our live environment. Maybe this could be the source of the problem, as suggested in other threads regarding the 'rep_sessions' table?
Re: Service Desk Inbound e-mail. New call works, but cannot update existing call
Thanks again for your help. I managed to fix this - we had two test application servers connecting to the test database which seemed to be conflicting. I removed the second application server and all works OK.