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Service Desk - High CPU utilization

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Shivshankar Yad
Senior Member

Service Desk - High CPU utilization

Hi;

We are using HP Service Desk 5.1 Sp3 on HPUX platform with oracle 10g as database.

When 15 concurrent users try to log the call at the same time; cpu utilization goes more then 70% percent. The JAVA process is heavily utilized. Is there anyway to fine tune the Java parameter on HPOV SD ??

Waiting for your reply.

Regards
Shiva
OpenVIew
1 REPLY
Err_1
Honored Contributor

Re: Service Desk - High CPU utilization

Hello,

find the attached document, it explains how to tune JVM in your system.

Sorry it uses WIndows' paths... but you should be able to find their equivalent in HPUX.

Regards,
Randall Barrantes
SW Support Delivery Manager
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