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Service Desk Hangs / Freez "Lockhandles"

Shivshankar Yad
Honored Contributor.

Service Desk Hangs / Freez "Lockhandles"

Hi;

We are using Service Desk 5.1 SP4 on HPUX platform (Itanium)

Whenever we are getting the below error message the system gets hangs/freez for some time.

Can you please let me know what could be the problem.
ERROR -
Jan 3, 2008 8:19:31 AM;208252;34;com.hp.ov.obs;SEVERE;Error
com.hp.ov.obs.ApplicationException: Object cannot be saved,because another user has changed
it after you opened it. Item: 00000000-0000-0000-0000-0000218f0019. Lockhandles: {00000000
-0000-0000-03b1-beb0730ad1ae=5}
at com.hp.ov.obs.impl.da.AppQueryManager.execute(AppQueryManager.java:377)
at com.hp.ov.obs.impl.da.AppQueryManager.execute(AppQueryManager.java:213)
at com.hp.ov.obs.impl.da.AppTransContext.execute(AppTransContext.java:691)
at com.hp.ov.obs.ServerEntityDelegate.update(ServerEntityDelegate.java:198)
at com.hp.ov.obs.impl.bus.AppServerEntity.internalSave(AppServerEntity.java:447)
at com.hp.ov.obs.impl.bus.AppServerEntity.save(AppServerEntity.java:322)
at com.hp.ov.obs.impl.bus.AppServerEntity.save(AppServerEntity.java:276)
at com.hp.ov.obs.impl.wf.AppEntityHome.save(AppEntityHome.java:1164)
at com.hp.ov.obs.impl.wf.AppTransactionEx.commit(AppTransactionEx.java:196)
at com.hp.ov.obs.impl.wf.AppEntity.commit(AppEntity.java:3299)
at com.hp.ov.obs.impl.ev.dbrules.AppScheduledRuleActions.run(AppScheduledRuleAction
s.java:133)
at com.hp.ov.obs.impl.util.taskman.AppScheduledTask.run(AppScheduledTask.java:231)
at com.hp.ov.obs.impl.ev.rules.AppScheduledRuleTask.run(AppScheduledRuleTask.java:1
49)
at com.hp.ov.obs.impl.util.AppThreadPool$Worker.run(AppThreadPool.java:199)
at java.lang.Thread.run(Thread.java:534)
OpenVIew
3 REPLIES
Mihai Tita
Outstanding Contributor.

Re: Service Desk Hangs / Freez "Lockhandles"

Hi,

This isn't a problem related to Service Desk update (related issue comes out for SP 2.1, 3, 4; see http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1137923).
I think there are some product coexistence problems. Please verify if on your system exist another OpenView product / agent.

Regards,
Mihai
Shivshankar Yad
Honored Contributor.

Re: Service Desk Hangs / Freez "Lockhandles"

Hi Mihai Tita;

Thanks for the reply...

We have approx 30 user concurret connected to HPOVSD, If the above error occured all the user are affected for some time.

After someting it gets self normalised.

There is no other openview agent installed..

Regards
Shiva
OpenVIew
Shivshankar Yad
Honored Contributor.

Re: Service Desk Hangs / Freez "Lockhandles"

Hi Mihai Tita;

Thanks for the reply...

We have approx 30 user concurret connected to HPOVSD, If the above error occured all the user are affected for some time.

After sometime it gets self normalised.

There is no other openview agent installed..

Regards
Shiva
OpenVIew