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Service Desk Enhanced Auditing

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Todd_113
Frequent Contributor.

Service Desk Enhanced Auditing

I would like to audit changes to templates, forms, views, and rules. How can I activate this type of auditing? It appears all greyed out.

Thanks

Todd
4 REPLIES
Radoslav Krochm
Honored Contributor.

Re: Service Desk Enhanced Auditing

Hi Todd,

You have to aplly right click with mouse and select Resume in displayed popup menu.

BR, Frodo
Ramaprasad N
Outstanding Contributor.

Re: Service Desk Enhanced Auditing

Yeah, you need to first enable and then only you can select the required things to audit. As said above, right click and you will see the options. But I would suggest, not to enable audit for everything. Please remember that these enhanced audit logs will be stored in the database.

-Ram
Todd_113
Frequent Contributor.

Re: Service Desk Enhanced Auditing

I can not right click in the view. Does not work.

Todd
Rubem Andrade
Outstanding Contributor.

Re: Service Desk Enhanced Auditing

Hi Todd,

You need first set the role Auditor to your user. Go to Admin Console -> Security -> Access -> Role -> Auditor -> Accounts -> set your user...
Good luck.
Rgds,
Rubem