dear expert i made command execution DB rule which executes a command,and the host field is ip address of the SD application server,it doesnot run,is there any configuration for that or any ports or services must be openned or started thanks
For any kind of command execution DB rule the host on which you are executing the command should have "HP openview service desk agent" running with specific Service Pack. This is mandetory for successful execution.
Check out it is running or not. If not install it, that should resolve.
thanks for you all but i have installed SD agent (SD4.5 sp17) the Rule meet all criteria the command i need to be run is (perl.exe file_name.pl) it is a perl script,note that the script runs succefully from the command line but from the DB rules doesnot run at all Any Ideas?? thanks