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Service Desk DAT Drive Backup

Super Collector

Service Desk DAT Drive Backup

I need to take the backup and covering the following:
1. Complete OS Backup.
2. Completed Service Desk (Binary, Configuration files) Backup.
3. Oracle Cold Backup contains data, control and log files.

Please let me know for exact procedure to take this backup. if you can provoide any small document which describe this will be a great help.

I am using SD 5.0 Patch 1 and database is Oracle.

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