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Service Desk Calendar

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Marcela Miguel
Outstanding Contributor.

Service Desk Calendar

Hellowww, my friends!!!

Where can I configure Summer timetbale?
When my analist updated Actual Start, the timetable gains one hour. Example: The hour 10:28am and Service Desk is 11:28am.

Where can I return this hour for old timetable?

Thanks,

Marcela.
9 REPLIES
bellflower
Valued Contributor.

Re: Service Desk Calendar

Try
"Admin Console"
"System panel"
"Regional settings" / Time Zones
To set local time.

/ B

Rubem Andrade
Outstanding Contributor.
Solution

Re: Service Desk Calendar

Alo Marcela,
Since the installation I remember at least two problems with summer time on ServiceDesk.
I have to search my annotations to give you the actual information. Btw, tell me if the error is occurring in real time or when the information is sent by email and the values appears modified on email.
Regards,
RA
Rubem Andrade
Outstanding Contributor.

Re: Service Desk Calendar

Marcela Miguel
Outstanding Contributor.

Re: Service Desk Calendar

Rubem,

Você esteve aqui na empresa para fazer customizações do Service Desk.

Como posso fazer o sistema retornar para o horário atual?

Grata,

Marcela.
Marcela Miguel
Outstanding Contributor.

Re: Service Desk Calendar

Rubem se você pudesse me enviar o seu telefone, poderia lhe dar mais detalhes. Esta modificação para o horário de verão está impactando no horário de abertura de chamados.

Grata,

Marcela.
Marcela Miguel
Outstanding Contributor.

Re: Service Desk Calendar

Rubem, hey!

The error is occuring of this form:

The Server hour is correct, without addition of a one hour. But the Service Desk additioned more one hour for actual date.

Did you exist any configuration for summer timetable on the Service Desk?

Regards,

Marcela.
Marcela Miguel
Outstanding Contributor.

Re: Service Desk Calendar

Please, check my thread "Summer Timetable - How can I configure?"

Thanks,

Marcela.
Rubem Andrade
Outstanding Contributor.

Re: Service Desk Calendar

Marcela,
This is for your information.
I just sent a case to HP : number 3212646508.
The problem occurred after the change to summer time this sunday.
Regards,
Rubem
Rubem Andrade
Outstanding Contributor.

Re: Service Desk Calendar

Problem fixed by two Hotfixes , one to server and one to clients. Right now , my SD is OK in terms of Time (DST)
Regards,
RA