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Service Desk 5.10 patch 7 Java issue

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kevin mfume
Acclaimed Contributor

Service Desk 5.10 patch 7 Java issue

Hi, I have service desk 5.10 patch 7 installed in a test environment. Everything has been working fine for the past couple of days but I am now receiving a error message when attempting to login via the Web console. The error message is below:

An error occurred. (java.lang.NullPointerException)
1 REPLY
gg_1827bh
Regular Collector

Re: Service Desk 5.10 patch 7 Java issue

hi kevin,
Just Login as web console adminstrator and restart the Applet and try.

Regds
Gopinath
//Add this to "OnDomLoad" event