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Service Desk 5.10 SP2: Using Custom Fields in DB rules

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Bhuvnesh
Frequent Visitor

Service Desk 5.10 SP2: Using Custom Fields in DB rules

Hi,
I am using OVSD 5.10 SP2. I have created certain custom fields (of type date) for service calls. When I create a DB rule with update data/alert action and try to use these fields, I am not able to see these custom fields. But these fields are definitely available in forms & elsewhere (like advanced find).
Any idea whether this is a limitation or bug or some missing configration??

Regards,
Bhuvnesh
2 REPLIES
Ahmed ALi_2
Super Collector

Re: Service Desk 5.10 SP2: Using Custom Fields in DB rules

Dear Bhuvnesh,

I faced the same problem before, its solved after ovc -restart .

Regards,
Ahmed
Bhuvnesh
Frequent Visitor

Re: Service Desk 5.10 SP2: Using Custom Fields in DB rules

Dear Ahmed,
Thanks for reply.
Even after restrating service custom fields are not visible in db rules.
Regards,
Bhuvnesh
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