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Service Desk 5.1 errors during install

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Karl Harratt
Acclaimed Contributor

Service Desk 5.1 errors during install

I get the following 4 error pop ups at the end of a the Service Desk 5.1 install.

1. Finalize action for HP Openview Service Desk Management Server 5.10.028 (Starting the management server.) was not successful. (ctrl-6)error in one of the target prerequisites.

2. Finalize action HPOvSdSnp 5.10.042 (Run Integrity checker) was not successful. Java "1.4.2_08" Fatal error starting the server.

3. Finalize action HPOvSdSnp 5.10.042 (Install Instant-On License) was not successful. Java "1.4.2_08" Fatal error starting the server.

4. Finalize action HPOvSdSnp 5.10.042 (Install Database Content) was not successful. Java "1.4.2_08" Fatal error starting the server.

Server spec is an HP Proliant DL380 G2, 1.25Gb RAM, 18Gb HD.
Windows Server 2003 SP1
SQL 2000 Desktop Engine
2 REPLIES
Vitaliy Plita
Acclaimed Contributor

Re: Service Desk 5.1 errors during install

Hi, Karl!
Your problem is caused by SQL 2000 server. If you upgrade DB with install Service Desk server, you have do next:
1. Create new DB
2. Restore DB backup to new DB
3. Create new Login (the same as inside backup)on SQL Server.
4. For new login define default DB = restored DB
5. Stop and Start SQL server
6. Use script:
use db_name;
exec sp_change_users_login 'auto_fix', 'user_name'

(user_name - is name of user DB wich restored in new DB)
I hope its help to you!
Oleg
Karl Harratt
Acclaimed Contributor

Re: Service Desk 5.1 errors during install

I have gone through most of the points above, I created the database and the user account before the install and they still seem to have the correct details.
I have stopped and started the SQL service.
But where do I find the scripts that you mentioned?
//Add this to "OnDomLoad" event