Service Desk Practitioners Forum
cancel

Service Desk 5.0 Installation problem - JRE 1.04...msi error

Highlighted
dt_7
New Member.

Service Desk 5.0 Installation problem - JRE 1.04...msi error

OS is Windows Server 2003, I am trying to install a fresh copy of Service desk Pilot to try some new funcionalities. After the MySQL database instance and user configuration I get the error while unpacking the HPovSDCl-05.00.512-WinNT4.0-release.msi . I tried to run it mannualy in the packages folder but I get the pop up saying : this inst. package could not be opened, contact the applicaion vendor to verify that this is a valid windows installer package.

I upgraded the windows installer version thinking that I would solve the problem, I also disabled "Use temporary folders per session" funcionality in terminal services configuration server settings (an answer to a similar problem on this forum).

I can not find the solution. Any help?

Best Regards,
Darjan.