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Service Desk 4.5

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Naveen kesari_1
Collector

Service Desk 4.5

Hi Expert,
When I creat a person in Application account then it is not showing in organization >person account.
And when i creat a person in organization >person account then it is not showing in Application account.

Thanks,
Naveen Kumar
Be Positive
4 REPLIES
Vasily Kamenev
Honored Contributor

Re: Service Desk 4.5

Hi
Person and Account a different items, need create Person, create Account and then relate Account to Person.

Vasily
Mark O'Loughlin
Honored Contributor

Re: Service Desk 4.5

Hi,

application account give rights to log n.
Person record gives ability to relate calls to (among other things)

You need to relate the application account to the person record. You do this from the person record.
Naveen kesari_1
Collector

Re: Service Desk 4.5

Hi,
How to relate Account to Person in Service Desk.
Be Positive
Mark O'Loughlin
Honored Contributor
Solution

Re: Service Desk 4.5

Hi,

you open the person record, select the field account (add it to the person form if it is not there), then select the account to relate to the person record and "ok"

Screenshot attached.
//Add this to "OnDomLoad" event