Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Service Desk 4.5

Highlighted
TimJarumbo
Occasional Contributor

Service Desk 4.5

I have a user that when she clicks on advance find it opens a box on her start bar that is minimized, and does not allow her to maximize it, therefore does not allow an advanced find.
5 REPLIES
Err_1
Honored Contributor

Re: Service Desk 4.5

Hello,

The adv find window is appearing outside the desktop limits.

When the adv find window is opened (hidden), press alt+space, then you should be able to move/re-size it with your mouse back to the desktop.

Other solution is to clear out the SD client cache, and it will restore position of the windows.

Points are welcome for the tips.

Regards;
Randall Barrantes
SW Support Delivery Manager
TimJarumbo
Occasional Contributor

Re: Service Desk 4.5

Where is the cache file located?
TimJarumbo
Occasional Contributor

Re: Service Desk 4.5

The Alt Space worked like a charm. You are a genious..
Err_1
Honored Contributor

Re: Service Desk 4.5

I am glad it helped...

Please do not forget to assign points for the help!
Randall Barrantes
SW Support Delivery Manager
TimJarumbo
Occasional Contributor

Re: Service Desk 4.5

Err told me to use the Alt Space keys and it workied perfectly.
//Add this to "OnDomLoad" event