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Service Desk 4.5 sp15 umlaute

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MSEMEA
Respected Contributor.

Service Desk 4.5 sp15 umlaute

We have a problem after upgrading to sp15. May be somebody else considered the same problem. Outgoing mails show questionmarks instead of umlaute? I have tried to reset the language settings, but no change. Does anyone have a clue?
6 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Service Desk 4.5 sp15 umlaute

Hello,

Do you by any chance run application server having "Show server status" enabled (in order to display the 'console' window)

I noticed (in SP13) that if the server 'console 'is opened greek characters are replaced with questionmarks.
menes fhtagn
MSEMEA
Respected Contributor.

Re: Service Desk 4.5 sp15 umlaute

not that I knew, where could I see that.
MSEMEA
Respected Contributor.

Re: Service Desk 4.5 sp15 umlaute

show server status is disabled, I have found it.
Wilfried Riegel
Respected Contributor.

Re: Service Desk 4.5 sp15 umlaute

in system panel - email - general there is a new field (since spk12?)
I had the same problem and fixed it by
characterset: UTF-8
use base64

wilfried
MSEMEA
Respected Contributor.

Re: Service Desk 4.5 sp15 umlaute

WOW, thanks a lot it works.
MSEMEA
Respected Contributor.

Re: Service Desk 4.5 sp15 umlaute

The solution from Wilfried works perfect.