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Service Desk 4.5 service pack 19 GUI issue

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rashid musoke
Respected Contributor.

Service Desk 4.5 service pack 19 GUI issue

Just upgraded our service desk 4.5 application from service pack 13 to 19. Upgrade went fine, but the GUI still looks the same. Same outlay, same icon coloumn on the left hand side, same GUI. I had tried out Hp Openview 5.0 in the test environment and it looked totally different. Also the service desk 4.5-5.0 difference guide shows that the GUI changes between the two versions. But with our upgrade from 5.4 service pack 13 to 19, nothing seemed to change. Did we miss a step? Application functionality currently seems fine.
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Desk 4.5 service pack 19 GUI issue

Hi,

there will be no change in the GUI when upgrading 4.5 from SP 13 to SP 19. You will get the additional functionality that comes with SP 19.

If you had migrated OVSD 4.5 to 5.1 you would see the difference as they are differnt in a lot of areas.
rashid musoke
Respected Contributor.

Re: Service Desk 4.5 service pack 19 GUI issue

Thanks for the reply Mark, but we were hoping for the new GUI interface. Is it possible to obtain the new GUI interface?
Possibly by installing service desk 5.0 or 5.1 and then migrating data from our service desk 4.5 service pack 19 in the test environment?
George M. Meneg
Acclaimed Contributor.

Re: Service Desk 4.5 service pack 19 GUI issue

Hello Rashind,

For the time being if you ugprade to SP greater than SP17 you won't be able to update to 5.1. Hopefully though HP seems to abandon SD it will provide sometime the means to upgrade from SP17 to 5.1 SPxxx (since 5.2 won't come out). But there also chances that everyone who upgraded to SP18 or greater will stick with SD 4.5

It's a risk you 'll have to take. Long live HP.
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