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Service Desk 4.5 service Pages Proble

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vadher.vijay
Trusted Contributor.

Service Desk 4.5 service Pages Proble

Dear All

I am using HP-OV Service Desk 4.5.We are facing a problem in service pages,When user logged a call and try to view all calls logged by the user in his/her IE Browser the calls are not sorted properly.

I need to view all calls in sorting like service call register last shoulde come first in browser.

Please Help me.........

Thanks
Vijay
11 REPLIES
SWATI SHARMA
Honored Contributor.
Solution

Re: Service Desk 4.5 service Pages Proble

hii vijay

Go to Administrative console --> Service Pages -->Presentation -->SP view --->select the view and use sort by created time.

I hope this helps.


vadher.vijay
Trusted Contributor.

Re: Service Desk 4.5 service Pages Proble

Hi Swati

Thanks for the response.Its really helpful.

Can you please guide me how to archieve all service calls without deleting users and asset.

Thanks
Vijay
SWATI SHARMA
Honored Contributor.

Re: Service Desk 4.5 service Pages Proble

Without deleting user and asset means Person account and CI's ?

vadher.vijay
Trusted Contributor.

Re: Service Desk 4.5 service Pages Proble

yaa.Person accounts and configuration Items.
SWATI SHARMA
Honored Contributor.

Re: Service Desk 4.5 service Pages Proble

As per my knowledge if u r archiving service calls it will not delete the person and CI's bcoz only service calls will be archived.

Go to Administrative Console >> System Panel >> Archive Settings >> Check on service call if u only want to archive service calls.

u can also create views if u want to delete service calls according to some criteria like eg.service calls created before some time period.

den select that view under the drop down and archive.
SWATI SHARMA
Honored Contributor.

Re: Service Desk 4.5 service Pages Proble

its better to export all the service calls before archiving for future references.
vadher.vijay
Trusted Contributor.

Re: Service Desk 4.5 service Pages Proble

Thanks for your support.

vadher.vijay
Trusted Contributor.

Re: Service Desk 4.5 service Pages Proble

Dear Swati

As per your suggestion I am going to admin console-system panel-archiev settind and select archieve all service calls and click on startarchiving now its gives an warning messgae for deteling service calls and when I click on ok nothing will happen.

Service calls is not archieving.

Here I am attaching Archive log for your reference.

Kindly help me........
SWATI SHARMA
Honored Contributor.

Re: Service Desk 4.5 service Pages Proble

Have u given any archive location.

Where are u checking the archived data ?
SWATI SHARMA
Honored Contributor.

Re: Service Desk 4.5 service Pages Proble

Attached is the admin guide.

Read chapter 11 Archiving

the whole process is described,if still the problem exists,will help u.
SWATI SHARMA
Honored Contributor.

Re: Service Desk 4.5 service Pages Proble