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Service Desk 4.5 integration with Openview Operations windows

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aks3183
Regular Collector

Service Desk 4.5 integration with Openview Operations windows

Hi all.

i am trying to integrate SD 4.5 with OVOW 7.5. Both are hosted on windows 2003 servers. I am not able to get the WBEM driver in windows 2003 required for integration. Is there any substitute for this driver. Also please let me know the exact integration steps to be followed.
2 REPLIES
Bhuvnesh
Frequent Visitor

Re: Service Desk 4.5 integration with Openview Operations windows

What is the service pack level of your service desk server?
I think one of the latest SP supports connecting to Win2k3 without need to have WBEM.
Bhuvnesh
Frequent Visitor

Re: Service Desk 4.5 integration with Openview Operations windows

Please see this knowledge base article;
http://openview.hp.com/ecare/getsupportdoc?docid=ITSM006849&urlN=http%3A%2F%2Fsupport.openview.hp.com%2Fselfsolve%2Fdo%2Fsearch&fromOV=false&urlB=http%3A%2F%2Fsupport.openview.hp.com%2Fselfsolve%2Fpages%2Fsearch.jsp%3Faction%3Dresults&f=ss&hl=true

Work around mentioned is:
When installing the WBEM ODBC Driver from the Windows 2000 CD the export in
Service Desk will work.
Please see the directory \VALUEADD\MSFT\MGMT\WBEMODBC on the MS Windows 2000 CD.
Microsoft does not support the WBEM ODBC Driver on Windows 2003 !!!

So I guess if you install WBEM through 2000 cd you can use the integration event though issues with WBEM will not be supported by Microsoft.
//Add this to "OnDomLoad" event