Service Desk Practitioners Forum

Service Desk 4.5 Save and Close

Zeenath Aslam
Trusted Contributor.

Service Desk 4.5 Save and Close

I open a ticket, fill in details and Save and Close, But the ticket window remains open. When I go to Advanced Find, search for the same ticket and open it and Save and Close again it gets saved and closed. What is the problem, why doesnt it get closed initially.
Super Contributor.

Re: Service Desk 4.5 Save and Close

Hi Zeenath,

We are also facing the same issues. I think it is on the part of rules that might be causing issues. Please try to have a check on the rules which fire on save event.
Please list out such rules and analyse. That may help you.