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Service Desk 4.5 Save and Close

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Zeenath Aslam
Super Collector

Service Desk 4.5 Save and Close

I open a ticket, fill in details and Save and Close, But the ticket window remains open. When I go to Advanced Find, search for the same ticket and open it and Save and Close again it gets saved and closed. What is the problem, why doesnt it get closed initially.
1 REPLY
Geek
Regular Collector

Re: Service Desk 4.5 Save and Close

Hi Zeenath,

We are also facing the same issues. I think it is on the part of rules that might be causing issues. Please try to have a check on the rules which fire on save event.
Please list out such rules and analyse. That may help you.

//Add this to "OnDomLoad" event