I open a ticket, fill in details and Save and Close, But the ticket window remains open. When I go to Advanced Find, search for the same ticket and open it and Save and Close again it gets saved and closed. What is the problem, why doesnt it get closed initially.
We are also facing the same issues. I think it is on the part of rules that might be causing issues. Please try to have a check on the rules which fire on save event. Please list out such rules and analyse. That may help you.