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Service Desk 4.5 SP20: not allowed to view this attribute ui item

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Kashif Masood_1
Regular Collector

Service Desk 4.5 SP20: not allowed to view this attribute ui item

Hello,

While creating a custom field with the following options :

Item : Service Call
Field Key : test
Name : Test
Validation Type : Entity Reference
Entity to : Configuration Item

We are receiving the following error message:

"You are not allowed to view this attribute ui item or this may have been deleted by another user"

Please advice.
11 REPLIES
JaS_4
Honored Contributor

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Tried clearing the client and server cache first and rule out possibility of a corrupted cache.
Kashif Masood_1
Regular Collector

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

We have cleared the cache but the problem remains. Also, would like to add that when we try to use any other item in the "Entity to" field it works fine. It is only when we try to use "Configuration Item" it does'nt work. Thanks
JaS_4
Honored Contributor

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Kashif,

I tried creating a SC and entity reference it to CI in a demo db for Sp20 and do not get any error during creation.
Do you have an old copy of your db and see whether you can create it with the old db, in case, it's a corrupted db since it is not the cache.
Kashif Masood_1
Regular Collector

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

JaS,

We have an old copy of database on another machine with SP19 and we are able to create a SC custom field linked to CI, however, on SP20 we have customized a number of things and it is very difficult to revert back as we have developed hundreds of form, fields, rules, organizational structure, etc. Please advice. We would like to resolve the issue without initializing/going back for the database. Thanks
JaS_4
Honored Contributor

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Hi Kashif,

I don't have the fix for this. I don't get the same problem but I believe you as I know someone else who had the same issue with his problem record but we couldn't fix it either.
You will have to log a call with HP, maybe they can help.
Kashif Masood_1
Regular Collector

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Hello,

Finally the problem was resolved by HP via a hotfix. Updating the forum for ppl who face the same issue. Regards
JaS_4
Honored Contributor

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Good to hear your problem was fixed, Kashif. Do you have the hotfix reference number eg itsm00xxxx that HP pass you ?
Kashif Masood_1
Regular Collector

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Hello,

The ITSM number of the hotfix is ITSM008924
JaS_4
Honored Contributor

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Thanks Kashif. This would help others with the same problem.
Ashly A K
Honored Contributor

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

Thank you, Kashif, for sharing.

-Ashly
http://www.geocities.com/helponhpopenview
Sterling Mushol
Acclaimed Contributor

Re: Service Desk 4.5 SP20: not allowed to view this attribute ui item

I am having this same problem and cannot find the hotfix that was listed earlier in the forum. Please send me the link to the fix for this issue. I'm running Service Desk 4.5 SP18
//Add this to "OnDomLoad" event