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Service Desk 4.5 SP17 on HP-UX 11.23 Itanium Server

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Metin INAN_1
Super Contributor.

Service Desk 4.5 SP17 on HP-UX 11.23 Itanium Server

Hi All,

I have some problems with installing Service Desk 4.5 SP17 on an Itanium Server with HP-UX 11.23.

First I can not start the server when I examined the log file I saw "Unable to load license library:/opt/OV/sd/server/lib/libJOvKey3License.so"

Another problem is that when I try to upgrade dabatase with sd_dbconfwizard near the end of the process the window disappears.

I need urgent response,

Thanks,
3 REPLIES
Gyula Matics_1
Acclaimed Contributor.

Re: Service Desk 4.5 SP17 on HP-UX 11.23 Itanium Server

You need to copy \doc\support license\ia64-HP-UX-B.11.23\libJOvKey3License.so in the Service Pack to /opt/OV/sd/server/lib/libJOvKey3License.so on your itanium server.
Aykut Guven
Honored Contributor.
Solution

Re: Service Desk 4.5 SP17 on HP-UX 11.23 Itanium Server

Hello Metin,

I think you should close the thread and do not forget to assign my points ;)
UPS
Metin INAN_1
Super Contributor.

Re: Service Desk 4.5 SP17 on HP-UX 11.23 Itanium Server

Hi All,

Aykut is the master ! He did as he has always done.

Thanks,