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Service Desk 4.5 SP17? Where is it?

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Ken Granger
Occasional Contributor

Service Desk 4.5 SP17? Where is it?

We are investigating upgrading to 5.1 but everything I've read says the migration tools will not work for anything past SP17. We are currently on SP11 (yes, I know)...

I've searched for SDSK_00061 which I believe is SP17 and all I get is that it's not available. Anyone know how I can get it?
5 REPLIES
Tim Schmitt_4
Frequent Visitor

Re: Service Desk 4.5 SP17? Where is it?

**Taken from a message by Vasily Aksenov***

Patch Name : SDSK_00061
Description : Service Pack 17
Product : service desk
Operating System : Windows
Date Released : 01/05/2006


Additional information about this patch and the patch download are available at the HP OpenView support website:
http://openview.hp.com/sso/ecare/getsupportdoc?docid=SDSK_00061

Patch Name : SDSK_00062
Description : Web Console for Service Pack 17
Product : service desk
Operating System : Windows
Date Released : 01/05/2006


Additional information about this patch and the patch download are available at the HP OpenView support website:
http://openview.hp.com/sso/ecare/getsupportdoc?docid=SDSK_00062
Tim Schmitt_4
Frequent Visitor

Re: Service Desk 4.5 SP17? Where is it?

Strange, when I use my links that I copied it does not work but if you go to the thread below and use the original links, it seems to work.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=994366
Tim Schmitt_4
Frequent Visitor

Re: Service Desk 4.5 SP17? Where is it?

I've changed my mind...

Somehow, about one out of every three or four attempts allows you to go to the document. It must depend somehow on the server you get to.
Ken Granger
Occasional Contributor

Re: Service Desk 4.5 SP17? Where is it?

Tim...thanks, that did the trick. I guess I just didn't try long enough!!
Ken Granger
Occasional Contributor

Re: Service Desk 4.5 SP17? Where is it?

Thanks to Tim for his reply
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