Service Desk 4.5 SP15 Approver list populated twice
We have DB rules that set Approval group automatically (Change Module).Sometimes approvers list populated twice I mean there is a group that has 3 members.However when we look at the form we see 6 members on approval votes field each person entered twice.How can this be possible ? Is there anyone knows how to solve this strange problem ?
Re: Service Desk 4.5 SP15 Approver list populated twice
When you say it gets populated twice, does it mean that the group gets added twice? This is possible if the trigger of your rule is defined on a particular action that happens twice during the lifecycle of a change. Can you paste the Rule for more clarity?
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