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Service Desk 4.5 SP 4

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Veronica_13
Super Collector

Service Desk 4.5 SP 4

Hi, is there anyone out there still using SD4.5 SP4?
We are planning to upgrade to SP 17 or above. Just wondering if anyone has gone through that upgrade process from SP4 straingt to SP 17.

Thanks.
Veronica
7 REPLIES
Mark O'Loughlin
Honored Contributor

Re: Service Desk 4.5 SP 4

Hi Veronica,

you could do it two ways. Upgrade to SP 17 directly and deal with any issues that occur. You will have to run the scripts to fix the attachments as this will have changed. As you are on a very low SP version other issues may appear.

You could upgrade to a stable intermediary SP e.g. SP 12 and correct any issues and then upgrade again to SP 17 and hopefully not have too many issues.
Veronica_13
Super Collector

Re: Service Desk 4.5 SP 4

thanks for your suggestion. I think we will got straight to SP17, and deal with the issues then.
do you have a list of issues or bugs within SP17?
Rubem Andrade
Occasional Visitor

Re: Service Desk 4.5 SP 4

Hi Veronica,
I dont have a list but take a look at this :
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1043872
This was a big performance problem to me running SP17.
Anyway , before migrate to SP17 , coming from SP5 , then SP8 , then SP11 and finally SP17... so smooth. However I guess you may go straight to SP17. A good tip is take a look at the SP8 release manual. Too much things that changed are documented there.
Regards,
Rubem
Veronica_13
Super Collector

Re: Service Desk 4.5 SP 4

thanks.I have been trying to search for documentation regarding SP8, but found none.
Do you have any documentation regarding SP8 which you suggested to have a read first, as lots of changes in that service pack.
Vasily Kamenev
Honored Contributor

Re: Service Desk 4.5 SP 4

Hi
Look at the picture, http://openview.hp.com/ecare/getsupportdoc?docid=SDSK_00037 , that describe main tasks in SP. Beliave that haelp you.

Vassili
Mark O'Loughlin
Honored Contributor

Re: Service Desk 4.5 SP 4

Hi Veronica,

attached is the document detailing changes with SP 8
Mark O'Loughlin
Honored Contributor

Re: Service Desk 4.5 SP 4

Hi Veroncia,

that last attachment seems not to be working. Try the SP 7 addendum attached.

You can check for any later ones at the following site

http://ovweb.external.hp.com/lpe/doc_serv/
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