First, I want to remove the 'Links' section on the first or Login page.
Second, I want to remove some of the buttons on the Service Pages form once the user has logged in. Specifically the 'Service' and 'Config Item' drop-down controls as these are only confusing to users logging a New 'Service Call'. Can the New Service Call form be modified (easily)?
SP are created with a bunch of jsp files. If you are familiar with java and html, you can modify the jsp files according to your own requirements. This requires some in-depth knowledge on java, html and table structure of your OVSD. You should get some experts on this area before you attempt to modify the files on your own.