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Service Desk 4.5 Remote Updater

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jfghelpdesk
Occasional Advisor

Service Desk 4.5 Remote Updater

Does anyone have instructions on how to setup and use The Remote Updater Feature of Service desk 4.5. We are going to SP21 and SDSK_00106.EXE for Day Light Savings time, but I cannot find out how I'm suppose to set up and were I should but the updates to point to.
What do the fields Service Pack enable and Hot fix enable do?

Frank
2 REPLIES
Mark O'Loughlin
Honored Contributor

Re: Service Desk 4.5 Remote Updater

Hi,

look in the document that comes with the SP 20 which details Remote updater under SP 11.

Servcie pack contains the files that update the client to the latest SP (in your case SP21)
Hotfix is used to provide you with a fix to a problem without updating to the next Service pack. HP provides these. If you have a hotfix developed then you need to have the users hotfix.jar file updated with the new hotfix file.
JaS_4
Honored Contributor

Re: Service Desk 4.5 Remote Updater

The doc should be under ITSM006537 under the docs folder in the SP.
If you are planning to apply DST via the remote updater, this is not possible as they are providing the DST patch in the form of servicepack.jar.
//Add this to "OnDomLoad" event