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Service Desk 4.5 Certfication Exam

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fplopez
Regular Collector

Service Desk 4.5 Certfication Exam

Has anybody got any certification exam? I have the sample exam that is inside HP home page and the one from the web page www.passitexam.com, but I would like to have others different.

Thanks in advance
7 REPLIES
Ruth Porter
Honored Contributor

Re: Service Desk 4.5 Certfication Exam

Hi there,

Sorry but i do not expect that there will be any that people could send you. When I did my exam it was at a testing centre and was not on paper but electronic.

Regards

Ruth
http://www.teamultra.net
fplopez
Regular Collector

Re: Service Desk 4.5 Certfication Exam

Thank you very much for your quick answer. I know that the exam is in electronic format,every exam is different, but if anybody could remember some questions, it could be wonderful.

thanks a lot

best wishes
Akies
Occasional Visitor

Re: Service Desk 4.5 Certfication Exam

Hi fplopez,

Don'nt know whether we should say the same on forum but most of the questions of exam are ITIL based.Its better to have a sound knowledge of this.As far as technical questions are concerned, well I mostly got the ques of CMDB and change management.However if you had used the tool even for once,I think you can answer them.Try to read come topics of data exchange also because this is very important part.
The exam contains ques of :
1) technical impl.
2) data exchange
3) process impl.
4. user console.
5) admin console.
6) organization mgt.
7) configuration mgt.
8) helpdesk mgt.
9) problem mgt.
10) change mgt.
11) SLM.

try concentrating on the concepts..

regards,
Akhil
fplopez
Regular Collector

Re: Service Desk 4.5 Certfication Exam

Thank you very much for your information. I hope to pass the exam. I will have it next Friday.

Cheers
Ruth Porter
Honored Contributor

Re: Service Desk 4.5 Certfication Exam

Good luck !!
http://www.teamultra.net
Jasper Verweij
Honored Contributor
Solution

Re: Service Desk 4.5 Certfication Exam

If I'm correct this exam is still made with SD4.5 SP0 in mind.... be aware of that!

See also:
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x527f318ab4035b4daff0bbfa63c9d5e7,00.html with some tips & Tricks

Good luck

Jasper
fplopez
Regular Collector

Re: Service Desk 4.5 Certfication Exam

Thanks a lot

regards
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