Re: Service Desk 4.5.0588 error - This item is updated by another user or database rule
Well something will have changed, even if only user behaviour? Have some of them taken to doing SAVE rather than SAVE & CLOSE? This leaves them prone to DB rules firing and making changes to the record? They will need to do F5 refresh to get around this. My other guess would be that a new DB rule has gone in which fires more frequently and makes this occurrence more common?
User opens a service call to modify. But because some database rule is triggered and then updated some fields of the service call when he opens the service call. Merge window will popup when he tries to save this service call. Merge window should not popup when just one user is opening and modifying it.