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Service DesK Calculated Field

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Gasmi
Contributor.

Service DesK Calculated Field

Hi all,

I want to customizse a bit my calculated field into service Desk,
I want special formula :
for example I want to know the exact duration of a service call. I mean by exact duration= (Actual Finish) - (Actual start) - (The amount of time the service call was in a wating state)

I have some other sepecial formula dépending on state changes of a serivce call.

Is there any way to calculate these fields.

Thanks in advance.
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Service DesK Calculated Field

Hi,

use the default actual start, actual finish, actual duration fields.
Gasmi
Contributor.

Re: Service DesK Calculated Field

HI,
but I want to customise my calculation field.
I want to edit special formula.
Is there any way to do it ?

Thanks in advance.
Ruth Porter
Acclaimed Contributor.

Re: Service DesK Calculated Field

Hi there,

The Actual Start, duration & Finish fields are linked and SD itself will recalculate these whenever one of them is altered. Similarly with the Planned Start, duration & Finish fields.

If you want to do your own calculations, use custom fields to do exactly what you want.

Can I ask why you want these? It may be better to use a reporting tool to get the infroation you want rather than trying to do this in SD itself.

Hope this helps

Ruth
http://www.teamultra.net