Service Desk Practitioners Forum
cancel

Service Center Reporting

Highlighted
Pavithra
Acclaimed Contributor

Service Center Reporting

we have just purchased the new product ITService center 6.2 version.

The backend is P4 oracle database which is a flatfile with no relations.

what are the options for reporting?

Please help.
2 REPLIES
Jonathon Druce
Honored Contributor

Re: Service Center Reporting

I would suggest posting this question on the Service Center forum;

https://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=695
Stuiver
Regular Collector

Re: Service Center Reporting

Hi there,

We have a solution for you. Just check our website at www.westbury-it.com.

What you need is to create a shadow database and by means of our BO tooling and ETL layer you will be able to build some simple reports or use or out of the box set.

Cheers,

Martijn
//Add this to "OnDomLoad" event