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Service Calls - Work Orders Missing at Relations Moment

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Marcela Miguel
Outstanding Contributor.

Service Calls - Work Orders Missing at Relations Moment

Hellow, Friends!

I have a situation for you:

I have a user that he relates a Work Order on the Service Call process and press the bottom "Save & Close". When he returns to Service Call, the Work Order wasnt save. How can I resolve this problem because this event is intermittent? Can I considerate a bug?

My Service Desk version is 4,5 with no pacthes installed.

Regards,

Marcela.
5 REPLIES
Saurabh Dubey
Acclaimed Contributor.
Solution

Re: Service Calls - Work Orders Missing at Relations Moment

Hi Marcla,

I think it was a bug. Suggest a Service Pack upgrade.

Regards,

Saurabh
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Marcela Miguel
Outstanding Contributor.

Re: Service Calls - Work Orders Missing at Relations Moment

Hellow, friends!

Any other opinion?

Regards,

Marcela.
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Calls - Work Orders Missing at Relations Moment

Hi Marcela,

This may also happen if you try to relate a saved work order that for some reason has mandatory fields set as required but they are missing the values. However it is apparent that something is wrong as a message appears and full details of the workorders are not populated.

Not sure of this relates to your issue but it is another reason for something similar to happen.
Marcela Miguel
Outstanding Contributor.

Re: Service Calls - Work Orders Missing at Relations Moment

Any other opinion?

Regards,

Marcela.

Marcela Miguel
Outstanding Contributor.

Re: Service Calls - Work Orders Missing at Relations Moment

Thank you very much for your help and support.

Regards,

Marcela.