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Service Calls / Service Pages in SD 5

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Rasmus Wissing
Occasional Advisor

Service Calls / Service Pages in SD 5

Recently installed a SD 5 Test system. I'm having problem with the service pages. When i try to create a service call in SP, it complains
'You do not have a template for Service call'. When trying to view the service calls it complains 'No view defined for Service call'. I've checked and to the best of my knowledge, the roles assigned to the user does have access to both the templates and the view. As an act of desperation i changed the CreateServicecall.jsp to retrieve a template and create the SC using this template. This works, i can now create service calls. The view problem, however, remains. Pls help as to what i'm missing as i'm fresh out of both ideas and workarounds.
2 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: Service Calls / Service Pages in SD 5

Hi,

Have a look at the following
Go to the Service Pages workspace-presentation-service pages view
Select the item (service calls) and add a view if there are none to choose from.

Then assign the view to service pages
Service pages workspace-presentation-view settings
Select the item (service calls)
Set a view for restricted list / full list for the 4 options
Bhuvnesh
Frequent Visitor

Re: Service Calls / Service Pages in SD 5

This problem will be seen if templates for inserting service call is not defined. You can do it by navigating to Service Pages--> Data --> Template Settings --> Service Call.
//Add this to "OnDomLoad" event